A Power Station case study.

Building On Good Ideas In The Leisure Sector

The customer was a major hotel group that wanted to announce a suggestion scheme to over 12,000 staff. The Power Station were brought in to develop the right infrastructure to support the scheme on a long-term basis. In developing the solution we also broadened the remit of the programme, highlighting a number of other benefits that would accrue if the right approach was taken:

• Encourage staff ownership of corporate goals
• Build enduring cost consciousness
• Provide platform for structured reward and recognition
• Capture knowledge, creativity and experience of employees
• Establish new communications forum
• Build and re-enforce employee loyalty

We then developed a programme structure that was geared to become a part of the organisation's culture, stimulating management and employee commitment and adding long term value. Critical success factors were identified:

• Senior executive champion
• Highly visible launch
• Enthusiastic scheme managers
• Trained evaluators
• Simple and effective idea submission/evaluation process
• Structured measurement of success factors
• Stimulate regular ideas flow
• On-going communications and PR activity
• Appropriate reward and recognition

Particular focus was given to evaluator training as the need for clear and prompt idea evaluation was seen as absolutely vital. Another important consideration was the need to seamlessly integrate the scheme within the existing staff benefits programme.

In return for a relatively small initial outlay, the client can look forward to significant long term cost benefits, as well as many other exciting initiatives that result from having provided a structured platform for ideas. Beyond that they have a programme that helps foster a feeling of belonging, with employees feeling valued and recognised.

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